Marillac Holiday Boutique Lesson #2 // so what I liked about the boutique was 150 vendors together in one room trying to put their best foot forward to attract customers who were often not aware of the BRANDS and may have little or no interest in the wares and services offered. For a marketing guy like myself it left me drooling to help some find their way while in true admiration of others.
It amazes me to what length or LACK there of that many of these businesses go to create the same store experience in a space often just 10′ by 10′. Some did a beautiful job with dramatic displays and enticing smells while others fell flat with unengaged employees and awful materials. To those who got it right I applaud but to the others I say step in the aisle and take a look at what the customers see.
Whenever your BRAND participates in an offsite event I encourage you to take the time to do it right…and maybe even a little better than you do at your brick and mortar or website. When you consider these events ask yourself: Is this a good fit for my BRAND and will it attract the customers I want to do business with? Or in marketing terms… Is it in line with my vision?
There has always been and will always be talk of mission statements, vision statements, target markets…you have certainly heard these. But at the end of the day I still believe it is about doing what you love…with and for people you like. Why sell or provide a service you don’t believe in or wouldn’t use to people you don’t like? Every day you do business you should STILL be motivated by the things you believe in about your business AND about yourself.
Yes, I know your business world is much bigger than 4 days in a convention center but sometimes it takes being separated by just a drape to see what the world around you is up to.
So here are a FEW of my beliefs…
I believe in the power of great BRAND storytelling
I believe in BRAND experiences which include the good, the bad, and the ugly
I believe you never underestimate a BRAND touch point
I believe everyone can afford good design because everyone appreciates good design
So here is your challenge… Consider at least 3 things you believe in whole-heartedly about your business and BRAND. Be proud of them, shout them out, and share them, because they will help you recommit to your BRAND and everything it means to you and your customers.